By Mark Woolnough —

BIFA terms and conditions helper

Been playing around with a simple chatbot to break down freight forwarder T&Cs (BIFA for now) into plain English.

Questions like:

• Freight has been damaged in transit - what are our responsibilities?

• How do I make a claim for lost goods?

• What are SDR calculations, and how do they work?

It’s still pretty basic, but I think shows some promise. Could see this working for a few other options, I.e. Customs procedures, Incoterms, internal container dimensions etc.

You can find a link to it here

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